Identifier of the Owner of this site and Web pages

In order to comply with the provisions of the applicable regulations in relation to the information society and electronic commerce services, the general information and identification data of this website are indicated below.

The owner of the website is VENT DE FRANCE LA TRAMUNTANA SAU ("LA TRAMUNTANA"), a commercial company domiciled at 17709 - El Portús (Girona), Av. Catalunya, number 4, with number of N.I.F. A17045956, duly registered in the Mercantile Register of Girona, Volume 337, Folio 186 i Sheet GI-6.411, being your email address and incident management:

Use of sales channels

The use of the purchase channels from the page ntails acceptance of these conditions. LA TRAMUNTANA will ask the customer to make a purchase, the unreserved acceptance of these general conditions of sale, conditions that may have been previously read, downloaded or printed.

LA TRAMUNTANA provides information, through this website, of its products and the characteristics of these products. He does it with the utmost diligence and precision. For greater security and guarantees in favor of the client, the information contained in the description of the products does not link to this or to LA TRAMUNTANA until the confirmation of the acceptance of the order.

LA TRAMUNTANA presents its products on the website with the colors and details in the most realistic way possible. However, the color that appears on the screen and other details may differ slightly from those of the product due to the technical process of reproduction and presentation on the web. In case of doubt, please contact our technical department prior to purchase.

Conditions of Sale

The amounts of each product detail the applicable taxes and may also include shipping costs. Before ordering the payment the Customer can know the detail of these amounts. The order will not be answered until the Client clicks "Accept" in the confirmation screen. The Customer may cancel or cancel the purchase process at any time, and abandon the process. Once the purchase has been confirmed and the payment made, within 24 hours the Customer will receive a message of compliance detailing the amounts paid and the data of the product that has been purchased.

LA TRAMUNTANA will not proceed to send the products until it receives confirmation that the Client has made the payment.

The conditions referred to amounts and terms of delivery are fully valid for purchases made from member states of the European Union.

The documents resulting from the purchase process will be kept in electronic format and will be permanently available to the Client.

In relation to the Products

Although LA TRAMUNTANA tries to always have available the products that appear on its web page, exceptionally it may be the case of not having the product requested by the client. In case of impossibility to provide the LA TRAMUNTANA product, you may propose to the Customer the shipment of a product and an equivalent price. The Customer may reject these alternatives and LA TRAMUNTANA will be obliged to make an immediate refund of the amounts paid by the Client.

In case the client so chooses, LA TRAMUNTANA delivers its products at home through courier companies. The maximum delivery time will be 7 days, computation that will start the day after the confirmation of payment. LA TRAMUNTANA will inform the Customer of delivery delays that may occur accidentally. The delivery is considered made from the moment the carrier delivers the product to the customer.

LA TRAMUNTANA will also offer the customer the possibility of the CLICK & COLLECT delivery method, specifying at the time of purchase the locations where the customer can pick up the purchase made.

It is the Customer's responsibility to verify that the product or products purchased are in good condition and, if applicable, to inform LA TRAMUNTANA of any incidents that may occur. The Client can contact LA TRAMUNTANA that will assist him and propose a satisfactory solution for his interests. In case of return that is caused by damage or error in the shipment, all carriage will be borne by LA TRAMUNTANA. Returns will be accepted as long as the item has not been used and is delivered under the same conditions.

In the case of purchases in CLICK & COLLECT mode, the collection of the purchased products will imply the signing of a document of conformity by the client to record the delivery, as well as presenting the reference number of the purchase or the code that has been informed in the confirmation email of the same.

We remind you about the existence of a legal guarantee of conformity provided under the articles 118, 119 and 123 of the Spanish Law for the Protection of Consumers and Users.

Applicable taxes

The prices of the products displayed on the website of, include the Value Added Tax (VAT) applicable. Purchases that will be delivered within the territory of any of the member states of the European Union will be subject to VAT. No shipments will be made in territories of non-member states of the European Union, Canary Islands, Ceuta or Melilla.

The Customer expressly accepts the issuance of an electronic invoice which can access his private space on the online platform. However, the Customer can revoke the consent or opt for the paper invoice at any time, making the corresponding request through the usual customer service channels.

Use of Discount Coupons and Promotions

Users who use coupons or discount vouchers in LA TRAMUNTANA should keep in mind that they may not be cumulative.

All discount coupons that LA TRAMUNTANA provides by email or other digital or physical means to its customers will have a maximum validity of 1 month unless otherwise specified.

The application of a voucher or discount coupon may be subject to a purchase for a minimum amount determined in the case of coexisting with a promotion in which the shipping costs have zero cost (0euros).

LA TRAMUNTANA reserves the right to cancel coupons or discount vouchers when it observes a fraudulent or improper use of the coupon generation system. It is considered fraudulent or improper use of coupon discount system, among others, the sending of invitations between email accounts of the same person or the use of coupons of the same campaign in different orders of the same user or to deliver at the same address Postal. Likewise, LA TRAMUNTANA reserves the right to cancel all discount coupons associated with suspicious accounts of improper use of the coupon system.

It can also be considered a fraudulent or improper use of the discount system for coupons the fact of using the same PayPal account to make the payment of more than 1 order making use of the same discount coupon or using coupons discount of invitations with the objective of having to invite oneself in., even if they are registered users with different email account that share the same delivery address.

In the same way, the use of different email accounts for the use of the same coupon or discount voucher created and advertised as a valid coupon for a first purchase, and whose purchase is destined for the same user and / or user, would be considered a fraudulent use postal delivery address.

The User agrees to use the website in a manner consistent with the Law, with the provisions of these Terms and Conditions, morals, good customs, public order, and generally accepted uses, and is bound to refrain from using the website for illicit purposes or effects.

The User shall be liable for damages and losses of any nature that LA TRAMUNTANA may suffer as a result of breach of any of the obligations to which it is subject by these Terms and Conditions.


Payment for purchases is made by credit card or PayPal. The bank cards accepted are: Visa and MasterCard.

In the event that the POS (Point of Sale Terminal) will inform of the card's denial, the order will be automatically canceled.


For your safety LA TRAMUNTANA has relied on the payment system by credit card to a payment gateway. The bank details entered are encrypted and transmitted securely to the bank's servers and, subsequently, they are verified with the issuing bank to avoid possible fraud and abuse.

Only the Bank and PayPal have access to the banking data linked to these means of payment, so that LA TRAMUNTANA does not know or record this information during the payment transaction or at any other time.

About Returns

In the case of home delivered sales through courier companies, the Client has a period of 14 working days to cancel the contract without having to indicate the reasons. The term will be calculated from the day of reception of the product. Before exercising the right of withdrawal LA TRAMUNTANA will be able to assist you to analyze the reasons and propose solutions that can satisfy the Client's interest. In any case, the returns of products will only be accepted if they are received in perfect condition and with their original packaging. Once the LA TRAMUNTANA products have been received, the amount paid by the Customer will be refunded, which will be refunded within a period of no more than 14 days from the date on which we are informed of their reject and without any amount being withheld. The return costs will not be paid.

LA TRAMUNTANA will only accept returns that meet the following requirements:

  1. The product must be in the same state in which it was delivered and must keep, as far as possible, its original packaging and labeling.
  2. The shipment must be done using the same box or envelope that we have sent you, or in its defect in a similar format that guarantees the return in perfect condition.
  3. A copy of the delivery note must be included in the package, where the returned products are also marked.

For purchases made in the CLICK & COLLECT mode, the customer will not be entitled to a refund once the purchase has been collected and the document of agreement signed. Only in the case that on the same day that the purchase was made, the client can reliably demonstrate that the content of the items purchased is not in the required conditions, the customer may request the change of the product by another of the same brand and reference.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Applicable legislation

The purchases made at are subject to Spanish legislation. In case of any conflict or discrepancy, the competent jurisdiction will be that established by Spanish law in its consumer and user law.

About Privacy and Personal Data

VENT DE FRANCE LA TRAMUNTANA SAU has adapted as responsible for the data processing of the website LA TRAMUNTANA ( has adapted its processes of Protection of Personal Data to the regulations of the European General Data Protection Regulation 2016/6 (RGPG)

To obtain information about the processing of personal data of LA TRAMUNTANA, please go to the link on the Privacy Policy page.

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